What does Ohio's Long-Term Care Ombudsman do, and who covers Cuyahoga County?

Ohio's Long-Term Care Ombudsman Program advocates for residents of nursing homes and residential care facilities, investigating complaints about care quality, residents' rights, improper transfer or discharge, restraint use, and abuse or neglect, free, confidential, and only with resident consent. Cuyahoga County falls under Region 10A, Eastern Lakefront, served by the Long-Term Care Ombudsman of Cleveland (LTCO) at 1-800-365-3112, which also covers Geauga, Lake, Lorain, and Medina counties.

What should I do if an assisted living facility in Cleveland won't resolve my complaint?

If direct conversation with facility management doesn't resolve a concern, escalate to the Region 10A Long-Term Care Ombudsman (1-800-365-3112) for advocacy and mediation, or file a formal complaint with the Ohio Department of Health at 1-800-342-0553 if the issue involves possible abuse, neglect, or a licensing violation. These paths can run in parallel; an ombudsman advocacy effort doesn't preclude also filing an ODH complaint.

What does the Western Reserve Area Agency on Aging actually do for families?

The Western Reserve Area Agency on Aging (WRAAA) covers Cuyahoga, Geauga, Lake, Lorain, and Medina counties, offering benefits counseling, care coordination, funding for congregate and home-delivered meals, caregiver support, long-term care options counseling, and administration of the Region 10A Long-Term Care Ombudsman program. It does not cover Summit or Portage counties, which fall under a different agency, Direction Home Akron Canton.

Maplewood at Chardon | Assisted Living in Chardon, OH

Also known as Maplewood at Heather Hill; piloting a 'Temi' robot as part of a care technology program per the operator's blog.

Maplewood at Chardon, also known as Maplewood at Heather Hill, is located at 12350 Bass Lake Road in Chardon and offers assisted living, memory care, and respite stays. According to the operator's own published blog content, the community has been piloting a robot called 'Temi' as part of a broader care technology program, an unusual and specific technology initiative not mentioned at other assisted living or memory care communities profiled in this guide.

Because this detail comes from the operator's own blog rather than independently verified reporting, families interested specifically in the Temi robot pilot program should confirm its current status, scope, and role in day-to-day resident care directly with Maplewood at Chardon staff, since pilot programs can change or be discontinued over time.

Located in Chardon, the Geauga County seat northeast of Cleveland, Maplewood at Chardon serves a more rural part of the greater Cleveland metro area than most of the suburban Cuyahoga County communities profiled elsewhere in this guide. For families in Geauga County or northeastern Cleveland exurbs specifically interested in a community experimenting with robotic technology as part of its care model, alongside standard assisted living, memory care, and respite services, Maplewood at Chardon's Temi robot pilot is among its more unusual distinguishing features.

Short answer

Maplewood at Chardon is an assisted living provider at 12350 Bass Lake Road, Chardon, Ohio 44024, in Geauga County.

Location and contact

Community	Maplewood at Chardon
Care type	Assisted Living
Address	12350 Bass Lake Road, Chardon, OH 44024
County	Geauga County, Ohio
Website	Official site

What we do not publish, and why. We list only details we confirmed against this provider's own published information. We do not publish bed counts, license numbers, pricing or quality ratings for this community because we could not verify them from a primary source. Aggregator sites publish those figures freely; some are wrong, and Austin's sister-site research turned up exactly this problem elsewhere in the network. Confirm licensing yourself using the state tools below, and get pricing in writing directly from the community.

How Ohio regulates this provider type. The Ohio Department of Health licenses and inspects this provider type, and publishes the record free. Read the full explanation →

Current license status and inspection history: ODH Licensed Facilities, Services, and Program Search (verify a facility's current license status)
Consumer-facing quality information: Ohio Department of Aging Long-Term Care Quality Navigator (consumer-facing information on assisted living and nursing homes; not a CMS-style star rating)
To report a concern: Ohio Department of Health, 1-800-342-0553, Live call coverage Monday to Friday, 8 a.m. to 5 p.m. Eastern. Voicemail is available 24 hours a day and is checked twice daily outside live hours.

Evaluating an assisted living community. The questions that actually separate providers of this type. Read the full explanation →

Chardon in context

Cleveland proper holds a mix of historic University Circle campuses and West Side communities, and it is where the region's three major hospital systems concentrate discharge planning. Traffic between the East Side and West Side of Cleveland runs through downtown, which matters more for visit frequency than the map distance suggests.

Other assisted living options near Chardon

Judson Manor — Cleveland
St. Augustine Towers — Cleveland
Algart Health Care — Cleveland
Haven at Lakewood — Lakewood
O'Neill Healthcare Lakewood — Lakewood
Mount Alverna Village — Parma

Listing details verified 2026-07-21 against the provider's own published information. We are not affiliated with this community and do not represent it. Details change — confirm directly before making a decision.

Maplewood at Chardon

Location and contact

Chardon in context

Other assisted living options near Chardon

Questions Cleveland families ask

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